Frequently Asked Questions

  • How can I book a walk?

    On your homescreen, click "Book a Walk." Add in the dates you need on the next screen and select the duration and time you'd like us to arrive. Select or add the pet's you'd like us to walk on the next screen, and add in any important tasks you'd like for your walker to complete. It's as simple as that!

  • Do you care for cats too?

    Yes! We love cats and our walkers are cat people, too. If you're going out of town or need someone to stop by to care for and play with your cat, we'd happily do so. All cat visits include a litter box cleaning, water and food refreshing, and as much interaction as your cat is willing to allow.

  • Can I book multiple walks per day?

    Absolutely. On your homescreen, click "Book a Walk" add in the dates you need. You can select multiple time windows and specify the times down below.

  • What times can I book a walk?

    We operate every day from 6 am to 10 pm.

  • Can I request a specific time for my walk?

    Of course. If a general time frame doesn't fit your pet's needs, you can certainly request a specific time. When booking your walk, you'll first select a time window you'd like the walk to occur in. Below that, select "Add specific arrival time(s)" to select an exact time for your walker to arrive.

  • What do I do if my pet has special needs?

    If you have a pet with special needs, that's no problem at all. When you book your walk, you can add in any important information that we need to know in the "Notes" section. Once your walk has been booked, your walker will always send you a quick text message to introduce themselves, so you're welcome to communicate with them directly about your pet's needs as well.

  • Can I request for my walker to feed my pet?

    We're happy to feed your pet for you. When booking your walk, just add in the feeding instructions in the "Notes" section. It's helpful for our walkers to know where the food is stored, and how much to serve.

  • Who are your walkers and do you screen them?

    Our walkers are local to your neighborhood. We select candidates based on pet care experience, customer service experience, background and passion for working with animals. Many have had pets their whole lives and are actively pursuing careers in animal welfare, to include with local shelters, as veterinary technicians, and career dog walkers. Every walker is carefully vetted, background checked, and trained before their first walk.

  • Can I meet my walker beforehand?

    Absolutely! We understand the importance of forming a lasting relationship with your walker. A meet and greet with a local walker can be requested in the app and is free of charge. At the times you select, the walker of your choosing will come to your home to meet you and your pet in their environment. After the meeting has ended, they will automatically become your favorite walker moving forward. Any walks that you schedule will go straight to them before any other walker.

  • Do I need to meet my walker first?

    No, meet and greets are not required. You can certainly bypass meet and greets and book right away with us. Any walker assigned to you will always communicate with you prior to the walk via text to introduce themselves and would be happy to answer any questions for you at that time. You can always contact our customer service team as well in lieu of a meet and greet. We're available 24/7.

  • Can I choose my walker?

    If you have a specific walker in mind, you can certainly choose them for your next walk. On the homescreen, select "See Local Caretakers" then do a quick search. Click on their profile, and select "Book with Walker." Your visit will go straight to them if they are set as available at that time. Be sure to set them as a favorite as well so they have first dibs on all your future walks as well.

  • How can I book with the same walker?

    We know consistency is important for both you and your pet, so we've made it easy to book with the same walker. You can send all your future visits to a walker automatically by setting them as a "favorite" in the app. To do this, just tap on their profile and select "Add as Favorite." There may be times that we will need to send a back up. If you wish to disallow any back up from being dispatched, feel free to email our support team.

  • What happens if my favorite walker isn't available?

    If none of your favorite walkers are available, there's no need to worry! Our system will automatically assign another trusted waker in your area to cover for when your favorites are away. All of our walkers undergo the same personalized, and are thoroughly vetted and background checked. Any new walker will send you a text introducing themselves before the walk begins to discuss any special requests as well.

  • How do I cancel my walk?

    If you've decided to cancel your walk, you can begin by clicking on the menu item "Schedule." Select the walk you'd like to cancel, and at the bottom of your screen you'll see the option to cancel.

  • What are your cancelation policies?

    You can cancel with up to 12 hours notice from the start of the walk window (for example: an 11am - 2pm walk can be canceled up until 11 pm the night before) without charge. Any late cancelations will be charged in full. This policy has been put in place to be mindful of our walkers time, as they pass up on other walk opportunities to accommodate the ones they've accepted.

  • How do walkers enter my home?

    We provide customers with lockboxes to securely store their key at their residence so that our walkers can get in and out whenever we're needed. You can request a lockbox from the app menu. Alternatively, if you live in an apartment building wit a front desk, you can arrange key exchange through your front desk. Entry information such as your lockbox code is only available to walkers who have confirmed your walk for that day.

  • How do I remove my lockbox?

    To remove your lockbox, begin by entering your lockbox code to open the box itself. Inside of the lockbox, push the bop button to the left. Pull up on the lockbeams to realse it.

  • What is the cost per walk?

    Our walk prices are determined market by market. Our 30 minute walks for 1 dog begin at $16 in Washington, DC, Philadelphia, and Baltimore. In the NYC area, our 30 minute 1 dog walks begin at $18.

  • How do I tip my walker?

    If your walker does an awesome job (we're sure they will!) you can tip them when you rate your walk. You can select "Completed" in your app menu to rate walks and subsequently tip walkers. Note: You'll only be presented the option to tip your walker if you rate the walk 5 stars.

  • When will I be charged?

    After each walk has ended, our system will charge your card on file. If you're paying with package credits, those credits will also be deducted after the walk has ended.

  • How can I earn free walks?

    Invite friends with your promo code and you'll earn a $30 credit, while your friend gets a free walk. You can view your promo code under "Share" in the app menu.

  • Does Barkly Pets offer package rates?

    We currently offer two loyalty packages for our customers. These packages offer great savings for your dog walks and cat visits, especially if you'll be booking regularly. Our best valued package would be the "Best in Show" package, which is 345 credits for just $300. 1 credit = $1. Our second package is the "Breed Standard," which is 220 credits for $200. You can buy either of these through the app under "Packages" in the menu.

  • How can I see my credits?

    To vie your credits, first select "Pacakages" from the app menu. From there, select "Manage" to view the total remaining credits on your account.

  • How do I become a walker?

    We're happy you're interested in joining our walker community. If you are passionate about animals and have experience caring for them, you can apply by selecting "Become A Walker" in the app menu.

  • I've Applied to Be a Walker. What's Next?

    If your application is selected, a member of our walker support team will be contact you to begin our walker onboarding process. Please note: due to overwhelming interest, we only contact those applicants who are selected to move forward.

  • What is Barkly Pets?

    Barkly Pets is an award winning dog walking and pet care service. We use technology to provide a superior service for our customers.

  • What makes Barkly Pets different?

    We believe the best care is provided by someone who loves your pet as much as you do. We select only the most passionate pet care professionals and have built software that empowers each of them to deliver a superior service with a personal touch. All of our walkers are thoroughly vetted, background checked, and attend hours of personalized with animal experts before their first walk. Our walkers enjoy industry-leading pay, medical benefits, 24/7 support and many other benefits that lead them to provide a better experience in turn for each of our customers.

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